FAQ

FAQ's

Frequently Asked Questions

What is the implementation process like?

Our dedicated bank onboarding team provides a seamless experience to set up connectivity with your banking partners. This process typically takes just a few weeks and requires minimal effort from your side beyond administrative approvals.
Thanks to our API-first, cloud-native platform, implementation is fast and scalable, eliminating the need for extensive IT resources. The exact timeline may vary depending on the complexity of your needs and any custom configurations required.

What security measures are in place for my data?

Deben prioritizes the security of your data. We implement industry-leading security protocols, including encryption, multi-factor authentication, and regular security audits to ensure your data is protected against unauthorized access and breaches. And of course, we are SOC-1 Type 2 and SOC-2 Type 2 certified. peter@deben.io y/n?

How will Deben connect to my banks?

Deben uses a variety of bank connectivity methods to ensure robust and reliable access to your financial data, with a preference for API-based connections when available.
Below are the connectivity methods, prioritized by preference:
- API: The preferred option, leveraging APIs commonly supported by major global banks for seamless and real-time data integration.
- SWIFT: Utilize the SWIFT network when it provides a more efficient or effective solution.
- Open Banking: For banks that don’t support the above options, Deben ensures connectivity where other methods are unavailable.
This range of options ensures comprehensive and flexible bank connectivity tailored to your needs.

What if the connectivity options above are not available for my accounts?

For banks that do not support any connectivity methods, you can manually add accounts to track balances and transactions. This ensures you can still maintain visibility and control over your financial data.

Can I track my debt or lines of credit in Deben?

Yes, you can. Debt balances and related transactions can be added to Deben, similar to manual accounts, providing you with clear visibility and reporting for effective financial management.

Can I connect Deben with my ERP or other systems?

Yes, Deben offers native integrations with popular systems such as NetSuite, Sage Intacct, Oracle Fusion, SAP, and FloQast.
For systems not directly supported, clients can use Deben's API through the Developer Portal to easily integrate with other platforms or databases.

Is there a limit to the number of users?

No, there is no limit to the number of users. The base package includes 10 users, and you can add more as needed for an additional fee.

Is there a limit to the number of bank connections or transactions?

No, there are no limits on the number of bank connections or transactions. To begin, you’ll receive 1 bank connection and storage for up to 1 million transactions. For additional connections or storage, you can reach out to our team for scaling options.

What happens to my data if I cancel?

If you cancel your subscription, all client data will be securely deleted. However, you have the option to request a copy of your data from Deben before the deletion process is finalized.

Are there discounts?

Yes, we offer competitive discounts for multi-year contracts. Committing to a longer-term plan can result in substantial savings and additional benefits.